Biocell Website Privacy Policy

We respect your privacy

Biocell is committed to ensuring that all your personal data that is collected is kept private and confidential. The nature of our business means we must collect sensitive information from you. Our Medical Directors are themselves practicing medicos, who have guided us on the standards and expectations the patient has of the doctor-patient relationship. Our Privacy Policy fulfils these standards. We of course comply with Australian laws on Privacy, in particular the Privacy Act 1988.
Biocell has two parts to its Privacy Policy. Part I deals with confidential information we hold about you, through your engagement of Biocell to store your baby's cord blood stem cells. The confidential information about you is collected through
  • The Biocell Cord Blood Processing and Storage Agreement (which includes the Medical Questionnaire)
  • Results of tests performed on mother and baby's cord blood
Part II deals with confidential information we hold about you, during your use of our website. By using the Biocell website, you signify your acceptance of Part II of our Privacy Policy.
Be assured, we treat all your confidential information with the utmost care.

Website Privacy

On our Website, we collect personal data when you request
  • a brochure be sent to you
  • one of our advisors to make contact with you.
Personal data may include details such as your name, postal and e-mail address, telephone number, and the best time to contact you. You may wish to supply other information as well. On the Website, we do not collect sensitive data (such as data relating to health, your racial or ethnic origin, or religious or other beliefs). Any such data will be maintained in our offices in Melbourne in electronic format, and consistent with our commitment to you and with Privacy Laws.
We will use your personal data to fulfil any request you make.
We will retain your personal data for the period necessary to fulfil our obligations to you, and no longer.
Please note that children under 18 years should not provide personal data to Biocell without supervision by a parent or guardian.
We will not share your personal data with anyone without your permission.
We may use your de-identified data in order to analyse our customer base, and statistical information may be shared with third parties such as our parent company CordLife - but we'll keep it anonymous.
We will never rent or sell our customer lists to any other organisation or individual.
You should be aware that if the website contains links to other websites then these sites may have different privacy and security policies. We don't have any control over them, and take no responsibility for information given to these sites.

Safety and security

The Site has security installed to ensure that any personal data entered onto the Site is protected against loss, misuse or alteration. However, due to the nature of the Internet, we can't guarantee the protection of your personal data and we can't be responsible for any outcomes resulting from a breach of security when the Site is used. We are confident with our security arrangements, we monitor our site for problems, and we regularly review our security arrangements. We treat data confidentiality as a high priority in our business operations.

Cookies and tags

We use "cookies" to store and collect information regarding your usage of the Site. They send information stored on them back to our web server when you access our website. These cookies do not contain any personal data, but they do enable us to put in place personal settings and load your personal preferences. This makes it a better experience for you. Web browsers are automatically set to accept cookies. You may change your browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that rejecting cookies while visiting the Site may result in certain parts of the Site not operating correctly or as efficiently as if they were allowed. We may also use tags embedded in the Site's content. The information we collect through those tags includes which operating system and browser you use, how you navigate to and through the Site, and how long you stay on our web pages. This information is anonymous and does not include your name, e-mail address, or any other contact information. We use this information to improve the Site by responding to our users’ interests and providing more relevant and useful information.